Frequently Asked Questions

At ST Glass & Window Specialists, we know that choosing the right team for your glass or window project comes with questions. Below are some of the most frequently asked questions about our services, process, and materials. If you don’t see the answer you need, don’t hesitate to reach out — we’re always here to help!

General Questions | Windows & Door Questions | Window Cleaning | Automotive Glass Questions

General Questions

  • Of course, we are fully licensed, bonded, and insured for your peace of mind. We’re also BBB A+ rated, insurance-approved, and AGRSS Certified for automotive glass.

  • Yes, we work with most major insurance companies and can help guide you through the claims process.

  • Yes, many repairs are available through our mobile service. We’ll come to you when possible for added convenience.

Window & Door Questions

  • Most residential projects are completed in just 1–2 days, so you can start enjoying your new windows right away. Our team works efficiently and cleans up thoroughly, leaving you to enjoy the final results.

  • We work with top-quality brands like Pella, Andersen and PlyGem, among others. Whether you're looking for a specific style, material, or energy efficiency rating, we can help you find the perfect fit. And if the right option doesn’t exist off the shelf, we’ll custom-build a solution to match your home’s style and functionality.

  • Unlike many other companies that stick to installing new windows, we also offer repair services. In addition, we offer annual maintenance plans to keep your windows in excellent condition.

  • Yes! Our high-performance windows are designed to reduce energy costs while enhancing your home’s comfort and appearance. That’s why many of our products qualify for energy-saving rebates.

  • There are a few ways to save on home window replacement. Many energy-efficient windows qualify for utility rebates through programs like Tacoma Power and Puget Sound Energy, which can significantly lower your cost. We also offer flexible financing options to make payments more manageable. Our team can walk you through available rebates and help you find the most cost-effective solution for your home.

  • We do more than just help– we handle the entire process! We have a strong relationship with local power companies and can handle 100% of the paperwork process for the Tacoma Power and Puget Sound Energy window rebate programs.

  • We’ve partnered with trusted financial institutions to provide flexible financing solutions to make your window and door project more affordable. Ask your sales rep for the latest offers.

  • Yes, we handle window and glass services for multi-family properties. Whether it's new installation, replacement, or ongoing maintenance, we can work with you to meet any glass needs across your units.

Window Cleaning

  • We recommend professional window cleaning at least twice a year to keep your windows looking their best. Depending on exposure to pollen, dust, tree debris, and weather, more frequent cleaning may be helpful. Homes with children or pets may also need additional interior cleaning to remove fingerprints, nose prints, and everyday smudges.

  • For exterior cleaning, please unlock any gates and provide a clear path to your windows. For interior cleaning, someone will need to let our technician into your home. Please move fragile items and personal belongings away from windows and open blinds or curtains. If any windows are difficult to reach or require moving heavy furniture, please let us know when scheduling so we can plan ahead.

  • We love pets and want to keep them safe! Please keep them in a secure area away from where we’re working, as we may need to open windows during the cleaning process.

  • Absolutely!

Automotive Glass Questions

  • Yes, many repairs are available through our mobile service. We’ll come to you when possible for added convenience.

  • Most windshield replacements take 1 to 2 hours. After installation, there’s a short curing time before it’s safe to drive.

  • Yes, if the damage is minor—typically smaller than a quarter—it can often be repaired instead of replaced.

  • We use high-quality OEM (Original Equipment Manufacturer) or equivalent glass for a precise fit and optimal safety.

  • Appointments are recommended for faster service, but we do our best to accommodate walk-ins when we can.

  • Yes, we provide auto glass services for commercial fleets of all sizes. One of our reps will help you set up an account and determine how we can meet your specific needs for timely, reliable service.